Flooding Basement in Bloomingburg, NY: A severely plugged up drain line was the culprit behind this water-logged basement. To prevent a repeat, Jones technicians recommend a regular drain filter change to a very grateful and soggy customer. 15 year old Furnace found abused, neglected in Washingtonville, NY basement: Signs of water damage, disassembled controls, ill-fitting gas caps and general mistreatment. Customer was not open to replacement, even when offered financing, instead opting to wait out the winter with his pellet stove. Dog Hair Debacle in New Windsor, NY: Jones technicians reported to the scene of a frozen central air system. Upon inspection, system filter found to be 100% restricted by dog hair. Customer is now aware the filter must be changed more often. Bad dog, good customer. Mitsubishi split-ductless system installed in Spring Glen, NY: Customer responds to our ad in the Times Herald; has Mitsubishi system installed to cool “great room” (big space, high ceilings).